The amount of money we've collected has more than paid for our cost of implementation. Systems that are in place drive behavior within the office and the management of the company. If the framework and the methodology and the systems are efficient and correct, you actually increase profitability. And that's what the software has allowed us to do.
- Camillo Santomero, Co-Owner, Lordae Properties
About Lordae Properties
Family-owned and family-run for 65 years, Lordae Properties is the Tri-State area's premier commercial real estate manager. Headquartered in West Harrison, New York, the firm manages 104 commercial buildings and more than 750,000 sq ft (retail strip centers, offices, and warehouses) spanning from the Bronx halfway to Albany.
Operating as a small business themselves, Lordae understands the real estate needs of today's entrepreneurs, serving local business owners with space in the communities where they want to do business.
The Challenge
After decades of growth, Lordae found themselves constrained by an antiquated system that couldn't keep pace with their operations. The legacy platform couldn't handle the volume of transactions and billing processes required to manage 104 commercial properties effectively.
The limitations were costing real money. Lordae was spending significant amounts on outside consultants and specialized reports, yet still wasn't getting the data they needed. The firm didn't want to remain reliant on multiple software providers feeding data into disconnected systems. They wanted something better: an all-encompassing, total solution.
That search led them to Yardi, and to BC Solutions as their implementation partner.
The BC Solutions Approach
Lordae Properties teamed up with BC Solutions to implement Yardi, but the relationship has grown into a true partnership with ongoing custom development and support. BC Solutions continues to build tools that improve Lordae's operations, delivering solutions across multiple areas:
Custom Operational Tools
Custom water meter reading system with iPad-based field entry. Readings transmit automatically, staff review and approve, and the system generates bills. Reduced task time from 80% to 20%.
Reporting & Analytics
Tenant Information and Unit Information reports, Custom Rent Roll, Lease Expiration with renewal tracking, Deal Manager and Pro-Rata Share reporting.
Collections & Legal
Legal Collections tracking, Tenants in Eviction or Holdover tracking, Late fees automation.
Preventive Maintenance & Facilities
Automated work order generation for scheduled maintenance (like vehicle oil changes every three months) without manual intervention.
Banking & Payments
Positive Pay file generation, Tenant ACH processing, Checks Cut by Fund tracking, Bank Directory reporting.
The Results
The transformation has delivered measurable impact across Lordae's operations:
2-Hour Monthly Close
Dramatic improvement from previous process
Implementation ROI
Increased collections quickly paid for the implementation cost
60% Time Savings
Utility billing tasks went from 80% to 20% of staff time
Consolidated Platform
One system replaced patchwork of tools
Why It Matters
The Lordae engagement demonstrates what's possible when implementation is just the beginning of the relationship. Several aspects make this partnership noteworthy:
Measurable financial impact.
Collections increased enough to pay for the implementation. Monthly close dropped to two hours. Time spent on utility billing was reduced by 60%. These improvements flow directly to the bottom line.
Technology that fits the business.
The custom water meter solution is a perfect example: BC Solutions understood Lordae's specific workflow and built a tool that matches how they actually operate. iPad-based field entry with automatic billing, designed for their needs.
65 years of expertise, preserved.
A family business with six decades of institutional knowledge doesn't need to change how they think about their business. They need systems that support their proven approach.
Ready to transform your property management operations?
Contact BC Solutions to discuss how we can help you build systems that drive profitability.