Your Helpdesk Reimagined
The BCS Concierge Club gives Yardi Voyager and Breeze Premier users dedicated support with guaranteed response times, access to our report library, and the personal touch you expect from BC Solutions.
Concierge Membership
- 2-hour response guarantee
- 7-day weekly coverage
- 15-year custom report library
- Ongoing data analysis
- Staff training & evaluation
- Stable monthly pricing
Find Out What Concierge Level Support Really Feels Like
Everything included with your Concierge Club membership at a stable monthly price.
2-Hour Response Guarantee
Submit a ticket, get a response within 2 hours. Not a bot, not a queue number. A real person who knows Yardi and knows your environment.
7-Day Coverage
Support when you need it, including weekends. Because month-end close doesn't care what day it is.
Custom Report Library
Access to 15+ years of custom reports we've built for clients. Many common reports are already done, you just need to use them.
Data Analysis
We don't just answer questions. We proactively identify data quality issues, configuration drift, and opportunities for improvement.
Staff Training
Ongoing training for your team as questions arise. We help your staff get better at using Yardi, reducing future support needs.
Predictable Pricing
Stable monthly fee with no per-ticket charges. Budget with confidence knowing exactly what support costs.
See Concierge Support in Action
Laramar
Multi-Market Yardi Support Partnership
How BC Solutions became the trusted Yardi partner for a national multifamily operator with properties across Denver, Chicago, and Los Angeles, providing scalable support that keeps pace with their acquisition strategy.
Read the Full Case StudySupport When You Need It
We staff for responsiveness, not just coverage. When you submit a ticket, a senior Yardi specialist reviews it and responds with real help, not a form acknowledgment.
Support Hours
- Monday - Friday8am - 8pm ET
- Saturday9am - 5pm ET
- Sunday9am - 5pm ET
- HolidaysLimited coverage
Getting Started Is Simple
Discovery Call
We learn about your Yardi environment, team structure, and support needs.
Custom Proposal
We recommend an hours package based on your portfolio size and complexity.
Onboarding
We set up your ticketing access and learn your environment and preferences.
Ongoing Support
Submit tickets, get responses, and build a long-term partnership.
Concierge Club vs. Standard Support
Concierge Club FAQ
What's included in the monthly fee?
A set number of support hours per month (typically 25-100+), 2-hour response guarantee, weekend coverage, report library access, and ongoing training. No per-ticket charges.
What happens if I use all my hours?
Additional hours are available at a pre-agreed rate. We track usage and alert you when you're approaching your limit. Most clients find their package sufficient once we understand their typical volume.
Can I use hours for project work?
Concierge hours are for support and small requests. Larger projects (implementations, major report development) are scoped separately. But many "projects" turn out to be straightforward support requests.
Do unused hours roll over?
Hours are use-it-or-lose-it within the month. We right-size your package based on actual usage patterns, so you're not paying for hours you don't need.
Who will be supporting us?
Senior Yardi specialists with years of experience. We assign a primary consultant who learns your environment, with backup coverage from other team members who have access to your documentation.
Is there a minimum commitment?
We typically start with a 6-month initial term, then move to month-to-month. This gives us time to learn your environment and demonstrate value, while giving you flexibility long-term.
Ready to experience concierge-level support?
Tell us about your environment and support needs. We'll recommend the right package and show you what membership looks like.