Your Helpdesk Reimagined
Find Out What Concierge Level Support Really Feels Like
This is BC Solutions' unique support model.
It is designed to provide members with priority status, rapid resolution times, and other added benefits - delivered by our top-level experts in Yardi® software.
The Benefits of Club Membership
Your membership secures 120 units of helpdesk service - but also so much more
We are on call
You are our priority. We'll be available to you 7 days a week on your schedule. You won't get that with regular Helpdesk services!
This is a data-intensive industry! Keeping it all up-to-date can be a challenge. We will review your data regularly and provide reports and insight into data-cleansing issues.
2-hour response time - guaranteed. No more waiting and wondering when your request might be reviewed. This club has an SLA!
Have conversions got you bogged down?
Dispositions and Acquisitions via ETL, Y2Y or PDF... Handled for you by our experts!
Access to the BC Solutions library of custom reports. It can cost thousands to get a custom report created. Access to our library can save you time and money.
Peace of Mind
Knowing your issues will be resolved within a consistent and reasonable spending level... that is peace of mind.
How Does The Club Work?
Clients pay a monthly Concierge Club fee for defined support units representing a discount from our normal consulting rate
Yardi Helpdesk is used to manage all tickets (Freshdesk)
Our Club Member Service Level Agreement (SLA) and contract move you to the front of the service queue
Support units are for helpdesk services only - and cannot be used for custom report writing or programming hours
Easy Cancellation (60-day)