Discover Support & Training As Unique As Your Business
Generic training and impersonal support don't work. BC Solutions provides hands-on guidance from Yardi experts who understand your environment and invest in your team's success.
Support & Training Services
- Help desk contracts (25-100+ hrs/mo)
- Hands-on staff training
- New hire onboarding programs
- Process documentation
- Configuration optimization
Need Some Help?
From reactive support to proactive training, we offer services that match how your team actually works.
Concierge Club Help Desk
Dedicated support with 2-hour response guarantee, 7-day coverage, and access to our custom report library. Predictable monthly pricing for predictable support.
- 2-hour response guarantee
- Weekend coverage included
- Access to 15-year report library
- Proactive data analysis
- Ongoing staff training
Custom Training Programs
Training built around your workflows, your data, and your team's skill levels. Not generic webinars, hands-on sessions in your actual Yardi environment.
- Role-based curriculum design
- Training in your environment
- Follow-up reinforcement sessions
- Quick reference guides
- Knowledge transfer focus
Process Documentation
We document your Yardi workflows so knowledge doesn't walk out the door when employees leave. Standard operating procedures that match how your team actually works.
- Workflow mapping
- Step-by-step procedures
- Screenshot guides
- Exception handling
- Living documentation
Configuration Optimization
Your Yardi installation has drifted from best practices. We audit your configuration, identify issues, and fix the root causes of your recurring problems.
- Configuration audit
- Settings cleanup
- Workflow optimization
- Security review
- Best practice alignment
See Training-Focused Support in Action
RiseBoro Community Partnership
Training & Procurement Implementation
How BC Solutions helped a Brooklyn nonprofit build internal Yardi expertise across multiple divisions through hands-on training. Over 18% of engagement hours were dedicated to formal training, empowering staff to own the system long-term.
Read the Full Case StudyTraining That Builds Lasting Capability
We don't just teach features. We build competence and confidence in your team.
New Hire Onboarding
Get new team members productive faster with structured Yardi training tailored to their role. Reduce the burden on your existing staff.
Module-Specific Training
Deep dives into specific Yardi modules: CAM, PayScan, Purchasing, RentCafe, and more. Advanced training for power users.
Process Rollouts
Rolling out a new workflow or module? We train your team on the new process while configuring the system to support it.
Refresher Sessions
Teams drift from best practices over time. Periodic refresher training reinforces correct usage and introduces efficiency tips.
Management Training
Help managers understand what Yardi can tell them. Reporting, dashboards, and oversight capabilities they may not know exist.
Train-the-Trainer
Build internal training capability. We train your designated trainers so they can onboard future hires independently.
Support from people who understand property management
We're not generic software support. We understand the business context behind your questions because we've worked with property managers for over 15 years.
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Senior specialists only No junior staff learning on your tickets
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Fast response times 2-hour guarantee with Concierge Club membership
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Training as investment We build capability, not dependency
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We know your context Assigned consultants who learn your environment
Support & Training FAQ
How is training delivered?
Most training is conducted remotely via screen share in your actual Yardi environment. For larger rollouts, we can arrange on-site sessions. We don't use generic training databases, we train in your data.
Can you train on modules we haven't implemented yet?
Yes, and we often do. We can configure the module and train your team as part of a combined engagement. Training is more effective when the trainer also set up the system.
What's the difference between help desk and training?
Help desk is reactive: you have a question, we answer it. Training is proactive: we systematically build your team's skills. Most clients benefit from both. Our Concierge Club includes elements of each.
How do you handle staff turnover?
We document your processes, train designated internal trainers, and offer quick-start onboarding for new hires. When someone leaves, institutional knowledge stays because it's documented and shared.
Do you offer Yardi certification prep?
We focus on practical competence rather than certification exams. Our training ensures your team can actually use the system effectively, which matters more than test scores.
What if we only need occasional support?
We offer hourly support for clients who don't need a monthly contract. However, most clients find the Concierge Club provides better value once they factor in response time guarantees and report library access.
Ready for support that actually supports you?
Tell us about your team and your challenges. We'll recommend the right mix of support and training for your situation.