Yardi Voyager Support & Training
Ongoing and monthly Yardi Voyager support from independent consultants who learn your environment: an outsourced help desk, staff training, and a 2-hour response commitment.
Support & Training Services
- Flexible monthly help desk plans
- Hands-on staff training
- New hire onboarding programs
- Process documentation
- Configuration optimization
Need Some Help?
From reactive support to proactive training, we offer services that match how your team actually works.
Concierge Club Help Desk
Dedicated support with 2-hour response guarantee, 7-day coverage, and access to our custom report library. Predictable monthly pricing for predictable support.
- 2-hour response guarantee
- Weekend coverage included
- Access to 15-year report library
- Proactive data analysis
- Ongoing staff training
Custom Training Programs
Training built around your workflows, your data, and your team's skill levels. Not generic webinars, hands-on sessions in your actual Yardi environment.
- Role-based curriculum design
- Training in your environment
- Follow-up reinforcement sessions
- Quick reference guides
- Knowledge transfer focus
Process Documentation
We document your Yardi workflows so knowledge doesn't walk out the door when employees leave. Standard operating procedures that match how your team actually works.
- Workflow mapping
- Step-by-step procedures
- Screenshot guides
- Exception handling
- Living documentation
Configuration Optimization
Your Yardi installation has drifted from best practices. We audit your configuration, identify issues, and fix the root causes of your recurring problems.
- Configuration audit
- Settings cleanup
- Workflow optimization
- Security review
- Best practice alignment
What Yardi Voyager Support Covers
BC Solutions' Yardi Voyager support covers the daily questions that keep operations moving: accounting and month-end close, reporting and YSR, residential and commercial workflows, RentCafe portals, user security, and configuration. One team handles reactive tickets and proactive training, so answers come from consultants who know your environment.
Accounting & Month-End Close
GL, AP, and AR questions, bank reconciliation issues, journal corrections, and the close-cycle problems that stall reporting deadlines.
Reporting & YSR
Report requests, YSR and SSRS troubleshooting, financial statement formatting, and access to a custom report library built over 15 years.
Residential & Commercial Operations
Lease setup, charges and escalations, move-ins and move-outs, CAM questions, and the workflow snags in between.
RentCafe & Portals
Portal configuration questions, online payment issues, and resident or tenant-facing troubleshooting for your front office.
Users, Roles & Security
User administration, permissions and role design, security reviews, and clean offboarding when staff change.
Workflows & Configuration
Approval workflows, correspondence setup, and the configuration drift that accumulates in any long-running Voyager environment.
See Training-Focused Support in Action
RiseBoro Community Partnership
Training & Procurement Implementation
How BC Solutions helped a Brooklyn nonprofit build internal Yardi expertise across multiple divisions through hands-on training. Over 18% of engagement hours were dedicated to formal training, empowering staff to own the system long-term.
Read the Full Case StudyTraining That Builds Lasting Capability
We don't just teach features. We build competence and confidence in your team.
New Hire Onboarding
Get new team members productive faster with structured Yardi training tailored to their role. Reduce the burden on your existing staff.
Module-Specific Training
Deep dives into specific Yardi modules: CAM, PayScan, Purchasing, RentCafe, and more. Advanced training for power users.
Process Rollouts
Rolling out a new workflow or module? We train your team on the new process while configuring the system to support it.
Refresher Sessions
Teams drift from best practices over time. Periodic refresher training reinforces correct usage and introduces efficiency tips.
Management Training
Help managers understand what Yardi can tell them. Reporting, dashboards, and oversight capabilities they may not know exist.
Train-the-Trainer
Build internal training capability. We train your designated trainers so they can onboard future hires independently.
How the Support Model Works
Support runs on a simple loop: your team sends questions, a senior consultant answers them fast, and recurring themes turn into training and configuration fixes so the same ticket stops coming back.
Submit
Send questions by email or ticket as they come up. Anyone on your team can submit, from accountants to leasing staff.
2-Hour Response
Concierge Club members get a 2-hour response commitment with seven-day coverage, so month-end and weekend crunches are covered.
Senior Resolution
Questions route to senior consultants who know your environment. No tiered scripts, no junior staff learning on your tickets.
Proactive Reviews
Recurring issues become training sessions, documentation, or configuration fixes that remove the root cause.
Support engagements cover questions, troubleshooting, training, and incremental configuration help. Larger initiatives such as new module rollouts, data migrations, and full implementations are scoped separately through our Yardi Voyager implementation practice, so support time stays focused on keeping your team unblocked.
Yardi provides product support for its software, including the in-product Virtuoso Support assistant, and BC Solutions adds an independent layer around it: consultants who know your chart of accounts, your workflows, and your reporting stack, and who handle the environment-specific questions that sit outside product support. The team includes Angie Cheek, Director of Property Management Consulting, and Joe Shamburg, Senior Consultant, and it is the model behind long-running support relationships with Laramar Group, a national multifamily operator, and Pearl in San Antonio.
Support from people who understand property management
We're not generic software support. We understand the business context behind your questions because we've worked with property managers for over 15 years. In our 2026 CRE Industry Priority Survey, 14% of respondents cited training and knowledge gaps as a top obstacle, and 53% pointed to resource and capacity constraints. That's exactly the gap we fill.
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Senior specialists only No junior staff learning on your tickets
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Fast response times 2-hour guarantee with Concierge Club membership
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Training as investment We build capability, not dependency
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We know your context Assigned consultants who learn your environment
Support & Training FAQ
How is Yardi training delivered?
Most training is conducted remotely via screen share in your actual Yardi environment. For larger rollouts, we can arrange on-site sessions. We don't use generic training databases, we train in your data.
Can you train on modules we haven't implemented yet?
Yes, and we often do. We can configure the module and train your team as part of a combined engagement. Training is more effective when the trainer also set up the system.
What's the difference between help desk and training?
Help desk is reactive: you have a question, we answer it. Training is proactive: we systematically build your team's skills. Most clients benefit from both. Our Concierge Club includes elements of each.
How do you handle staff turnover?
We document your processes, train designated internal trainers, and offer quick-start onboarding for new hires. When someone leaves, institutional knowledge stays because it's documented and shared.
Do you offer Yardi certification prep?
Currently there is no Yardi certification system. We focus on practical competence and have designed our training to ensure your team can use the system effectively.
What if we only need occasional Yardi support?
We offer hourly support for clients who don't need a monthly contract. However, most clients find the Concierge Club provides better value once they factor in response time guarantees and report library access.
Who provides outsourced Yardi help desk support and role-based staff training?
BC Solutions provides outsourced Yardi help desk support and role-based training for Voyager and Breeze users as an independent consulting team. Operators route day-to-day Yardi questions to our consultants, who respond within a 2-hour commitment and pair reactive support with structured training for accountants, property managers, and leasing staff.
What does monthly Yardi support include?
A monthly engagement covers day-to-day questions across accounting, reporting, operations, and user administration, with a 2-hour response commitment, weekend coverage, access to our custom report library, and ongoing training time. Engagements are structured as a stable monthly plan sized to your team and portfolio; contact us for a quote.
What response times should we expect from Yardi support?
Concierge Club members receive a 2-hour response commitment, seven days a week. Most routine questions resolve the same day, and complex items such as report development or configuration changes get a scoped timeline up front, so your team always knows when an answer is coming.
How is BC Solutions' support different from Yardi's own support?
Yardi provides product support for its software, including the in-product Virtuoso Support assistant. BC Solutions adds an independent layer built around your specific environment: consultants who know your chart of accounts, workflows, and reporting stack, and who handle the configuration-level and process questions that sit outside product support.
Ready for support that actually supports you?
Tell us about your team and your challenges. We'll recommend the right mix of support and training for your situation.