What has impressed us most is the breadth of their Yardi knowledge and their ability to handle our needs with a small, responsive team.
Samantha Anderes, Chief Financial Officer, Bedrock Communities
About Bedrock Communities
Bedrock Communities is a manufactured housing operator headquartered in Westport, Connecticut, with communities across Florida and Georgia. The business depends on clear property-level reporting, disciplined payment workflows, and practical system controls that support site teams as well as finance leadership.
Manufactured housing operations create a different kind of Yardi demand than a conventional apartment portfolio. Lot waitlists, lot and home status tracking, non-tenant payments, check processing, deposit accounting, and community-specific reporting all need to work cleanly if operators are going to trust the system day to day.
For Bedrock, this engagement was about turning Yardi Voyager into a more reliable operating system for both financial oversight and community-level execution.
The Challenge
Bedrock needed support across a wide range of Yardi issues without losing momentum from week to week. The team needed better financial reporting through custom account trees, cleaner user and role permissions, resolution of AR and prepaid tie-out questions, help with payment-processing and CheckScan problems, and practical guidance on manufactured-housing-specific workflows such as lot statuses, waitlists, property builds, and move-out timing.
- Build and refine financial account trees for MOR, Cash Flow MOR, Income Statement Summary, NOI Detail, and NOI Summary reporting
- Investigate AR, prepaid, intercompany, and budget presentation issues affecting leadership visibility and tie-out confidence
- Review and update user security, role permissions, RentCafe access, and document-related permissions across live environments
- Troubleshoot CheckScan, payment processing, 1099/FinJournal, scheduler, and property build questions as they surfaced
- Support manufactured-housing workflows around lot waitlists, lot occupancy, move-out timing, non-tenant payments, and community operations
This was not a single deliverable project. It was a structured managed-support engagement where reporting, workflow cleanup, and operational problem-solving all had to move together.
The BC Solutions Approach
Beginning in October 2025, with Joe Shamburg serving as the lead consultant, BC Solutions supported Bedrock through a steady cadence of weekly calls, targeted working sessions, and follow-up execution inside the client’s Yardi environment. The goal was to keep open items from piling up while also improving the reporting structure and permissions framework that Bedrock’s teams relied on every day.
Kickoff, weekly cadence, and issue prioritization
Financial reporting and account tree design
Security, payment workflow, and system administration support
Manufactured housing workflow refinement
The Results
Bedrock gained more than isolated fixes. The team ended up with better financial reporting structures, a more dependable weekly support rhythm, stronger security and payment workflow controls, and a consulting partner that could move between manufactured-housing operational questions and Yardi administration details without losing continuity.
5 Account Trees Built
MOR, Cash Flow MOR, ISSUM, NOI Detail, and NOI Summary reporting structures delivered
Weekly Managed Support
A steady cadence of check-ins kept Bedrock’s open items moving instead of stalling
Security + Payments Refined
Role permissions, CheckScan, payment-processing, and admin workflows were cleaned up across the environment
MH Workflow Support
Lot, home, waitlist, property build, and move-related questions were addressed inside the same support engagement
Why It Matters
The Bedrock engagement shows why manufactured housing operators often need a broader kind of Yardi partner. Financial reporting, deposit and payment workflows, security settings, and community-specific operating questions all intersect, and they rarely arrive one at a time.
Manufactured housing operations need system support beyond standard apartment workflows.
Lot waitlists, home-related payment issues, property builds, non-tenant payments, and lot status logic create operational questions that require a support team familiar with how manufactured housing portfolios actually function.
Account trees can become a real management tool when they are built around the way leadership reviews performance.
Bedrock needed both consolidated and property-level reporting views. Custom account tree work gave the team more usable MOR, cash flow, and NOI visibility than a generic structure would have allowed.
Weekly managed support keeps small problems from turning into larger accounting and operations issues.
Because Bedrock had a regular support cadence, the team could address permissions, reporting, payment-processing, and budget questions as they surfaced instead of waiting for issues to compound.
One partner handling both financial and operational Yardi questions reduces friction.
Bedrock benefited from having one consulting team that could move between AR tie-outs, account tree design, CheckScan issues, user roles, and community workflow questions without splitting responsibility across multiple vendors.
Need Yardi support that actually fits manufactured housing operations?
BC Solutions helps manufactured housing operators improve reporting, tighten permissions and payment workflows, and stay ahead of the day-to-day Yardi issues that slow community operations down.